- MORE GEAR
- READY TO SHIP COLLARS
If you are not satisfied with an item please contact us within 14 Days to discuss a return at firstname.lastname@example.org
Items sent back to us without first requesting a return will not be accepted.
*Original Shipping & Handling and Return postage charges will not be refunded unless it was our mistake.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All leather items are custom made to order and therefore returns of these items are taken on a case by case basis. In some cases they can be returned for store credit or partial credit. Personalized leather items can be given a credit of $20 to reuse the name plate on another item in some cases. Certain types of items cannot be returned, like embroidered items, suede products, small harnesses, spring poles, flirt poles, super tugs, decals and overstock items.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not do exchanges, only store credit.
We do not do refunds, only store credit. However, if you are entitled to a refund, that was approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you want to cancel a leather item(s) order, we ask that you do it within 10 days of placing your order. Leather items with Name Plates are subject to a $20 fee for your name plate if it has been made already. *No Exceptions.
You can always contact us for any return question at email@example.com.